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HELP & SUPPORT

Due to the ongoing COVID-19 global pandemic, we have had to make a small change to our customer service hours. We are doing this to ensure the health and safety of our staff, whilst making sure we continue to provide the support you need.

You can now contact our Customer Support team by phone or via Live Chat 
any time between the hours of 3am and midnight, 7 days a week.

You can also still contact us via email 24/7, but please be aware it may take a little longer than usual to receive a reply.

Don’t forget:

  • You may be able to find an answer to your query in our FAQs, so make sure you check there first
  • Want to Take a Break or Self-Exclude? You can still do this online: go to the Responsible Gaming tab in My Account and select the length of time you wish to close your account for
  • You can choose to set a Net Deposit Loss Limit. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours. For full info and to set your limit, visit the cashier.

EMAIL

[email protected] (for all account-related queries)

[email protected] (for all promotion-related queries)

Please note that emails will be responded to within 24 hours after receipt. 

PHONE NUMBERS

United Kingdom

0800 901 2512 (Toll Free)
0203 700 1158 (Landline)

Please note that inbound and outbound calls may be recorded for security and training purposes.

LIVE CHAT

An agent from our Support Team will answer your questions in real time online.

Launch live chat

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