Need Help?

  • You can now contact our Customer Support team by phone between 8am to 8pm or via Live Chat any time between the hours of 3am to midnight, 7 days a week.
  • You can also still contact us via email 24/7.

Don’t forget:
  • You may be able to find an answer to your query in our FAQs, so make sure you check there first
  • Want to Take a Break or Self-Exclude? You can still do this online: go to the Responsible Gaming tab in My Account and select the length of time you wish to close your account for
  • You can choose to set a Net Deposit Loss Limit. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours. For full info and to set your limit, visit the cashier.


Email us

For all account-related queries - support@luckyvip.com

For all promotion-related queries - promotions@luckyvip.com