We want you to enjoy your time with us and as such encourage you to gamble responsibly while on LuckyVIP.com. Here’s a few tips of things to think about, places to find support and information on the tools we can provide to help you keep your gambling fun and safe.
Worried you have a gambling problem?
Ask yourself the following questions:
- Do I spend more money and time on gambling than I can afford?
- Am I finding it hard to manage or stop my gambling?
- Do I have arguments with family or friends about money and gambling?
- Am I losing interest in my usual activities or hobbies, like going out with friends or spending time with family?
- Am I always thinking or talking about gambling?
- Do I lie about your gambling or hide it from other people?
- Do I chase losses or gamble to get out of financial trouble?
- Do I gamble until all of my money is gone?
- Have I borrowed money, sold possessions or not paid bills in order to pay for gambling?
- Do I need to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz?
- Am I neglecting work, school, family, personal needs or household responsibilities because of gambling?
- Do I feel anxious, worried, guilty, depressed or irritable?
How many did you answer ‘yes’ to? The more you answered ‘yes’ to, the more likely it is that you have a gambling problem.
Remember, you should never gamble if it interferes with daily responsibilities or if you are in any form of in recovery for any dependency.
Where can I go for help?
We have a range of tools on offer to help you stay in control of your gaming (see below). If you have any concerns or need advice and support, you can contact our Customer Support team at any time.
GamCare – GamCare is a national resource for gambling-related problems, educational resources and training to ensure gaming remains a positive experience.
You can contact GamCare via their website, GamCare.org.uk, or on 0808 8020 133 (Freephone).
Gamblers Anonymous – Gamblers Anonymous provides support for compulsive gamblers, including online forums and support groups.
For further details of this service and other helpful information, visit their website, GamblersAnonymous.org.uk/.
Gambling Therapy (part of the Gordon Moody Association) – Gambling Therapy offers a variety of support services to people adversely affected by gambling. These include a text based Live Advice Helpline, online groups and forums, an app containing information about playing responsibly and further support agencies (search ‘Gambling Therapy’ in Google Play or the Apple Store to download it), and a hostel for compulsive gamblers who need counselling and rehabilitation in a residential setting.
To contact them, phone 01384 241292 or email [email protected]. You can also find more information on their website, GamblingTherapy.org.
National Problem Gambling Clinic – Providing family therapy, the clinic helps family members to help each other, so they can gain new perspectives and find new solutions to the difficulties they are experiencing. More information and details on how to access this service can be found here: www.cnwl.nhs.uk/cnwl-national-problem-gambling-clinic
Responsible Gaming Tools
Game Session Reminders
To help you keep track of how long you’ve been playing, you can set a game session reminder in the Responsible Gaming tab in My Account. These will appear at regular intervals (you can select the frequency) during your gaming sessions before. Game session reminders will take into account real money bets only.
If you want to cap how much you deposit, you can set daily, weekly or monthly limits. To do this click on the Deposit Limits Tab in the Cashier.
To start off on the right foot, we suggest you set up deposit, wagering and loss limits before you begin playing.
Take A Break
Feel the need to step back temporarily from gambling? We recommend our Take a Break option. This will lock your account for a set period of time. You can Take a Break for:
- 24 hours
- 48 hours
- 7 days
- 1 month
During this period your account will be locked. Once your Take a Break period has finished, your account will be unlocked, and you can play again if you wish to. You cannot unlock account before your specified Take a Break period has ended.
Please note, only your Lucky VIP account will be locked. If you have accounts with any of our sister sites (more information here) or with any other providers, these will be unaffected.
Want to Take a Break? Head to the Responsible Gaming tab in My Account.
If players would like a longer “Take a Break” period of up to 6 weeks contact the Customer Support team. Alternatively, you can self-exclude.
If you are concerned about your gambling and want to stop for longer than the Take a Break option allows for, we recommend that you self-exclude. To do this, simply select ‘Self-exclusion’ in the Responsible Gaming tab in the My Account.
With self-exclusion, you can restrict access to your Lucky VIP account by closing it for a set period of time, from 6 months to 5 years. This self-exclusion will apply to all accounts that are operated by Daub Alderney Limited (for more information, click here ).
Self-exclusion can be activated immediately without any cooling-off period.
When you self-exclude, please be aware that:
- During your self-exclusion period, your account cannot be reopened for any reason
- Any remaining cash balance will be transferred to your bank card, bank account, paid by cheque or another payment method if necessary
- All bonuses, loyalty points and promotion opt-ins will be forfeited and will not be reinstated if your account is reopened after the self-exclusion period
Once your self-exclusion period has ended, you can request to reopen your account if you wish to. To do this, please contact our Customer Support team. They will forward your request to our Safer Gambling team, who will contact you within 3 working days and ask you to complete a questionnaire. This enables them to assess your request and ensure it is safe for you to reopen your account.
We will take all reasonable measures to ensure compliance with our responsible gaming self-exclusion policy. We will take all reasonable steps to ensure that whilst a player is self-excluded that they do not receive any marketing material from us. However, you may still receive promotional/marketing material for up to 21 days after your account has been closed if you self-exclude after a campaign has launched. We also cannot be held liable if you receive any 3rd third party affiliate marketing, which remains beyond our control.
Whilst we have robust measures in place to block self-excluded players registering new accounts, we bear no responsibility or liability whatsoever if a player continues to deposit and wager using additional previously undisclosed accounts or if they open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. It is also the responsibility of players not to attempt to get around their self-exclusion by registering a new account using different personal details.
You may also want to “unfriend” and / or “un-follow” yourself from any Facebook, Twitter or other social networking accounts that you may be linked to Lucky VIP or other gambling sites, to try to avoid seeing gambling-related posts and marketing during your self-exclusion period.
For more information on the term and conditions related to self-exclusion, click here.
If you are thinking of self-excluding from Lucky VIP, we would also encourage you to consider extending your self-exclusion to other gambling operators. You can do this via Gamstop.
GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP, please visit Gamstop.co.uk.
At LuckyVIP we take underage gambling very seriously and request that if you share a household with minors (under the age of 18) you ensure that they are not able to access the website. To do this, you can use a program such as CYBERsitter or Net Nanny, which can be found at www.cybersitter.com & www.netnanny.com
If you are under 18 years of age you cannot use the Online Casino and/or the Website under any circumstances. We reserve the right to ask you to provide us with additional details & documentation for proof of age to further check if the information provided is legitimate. Any such additional information will be kept confidential.
COMPLAINTS AND DISPUTES
If you are unhappy about any aspect of our services, we encourage you to raise a complaint as soon as possible and ,in any event, within six months of the date of the incident.
For more information on the Complaints and Disputes procedure, please visit our dedicated page: https://www.luckyvip.com/complaints-and-disputes/