We want you to enjoy your time with us and as such encourage you to gamble responsibly while on LuckyVIP.com. Here’s a few tips of things to think about, places to find support and information on the tools we can provide to help you keep your gambling fun and safe.
Worried you have a gambling problem?
Ask yourself the following questions:
How many did you answer ‘yes’ to? The more you answered ‘yes’ to, the more likely it is that you have a gambling problem.
Remember, you should never gamble if it interferes with daily responsibilities or if you are in any form of in recovery for any dependency.
Where can I go for help?
We have a range of tools on offer to help you stay in control of your gaming (see ‘Responsible Gambling Toolkit’ below). If you have any concerns or need advice and support, you can contact our Customer Support team at any time.
GamCare – GamCare is a national resource for gambling-related problems, educational resources and training to ensure gaming remains a positive experience.
You can contact GamCare via their website, GamCare.org.uk, or on 0808 8020 133 (Freephone).
Gamblers Anonymous – Gamblers Anonymous provides support for compulsive gamblers, including online forums and support groups.
For further details of this service and other helpful information, visit their website, GamblersAnonymous.org.uk/.
Gambling Therapy (part of the Gordon Moody Association) – Gambling Therapy offers a variety of support services to people adversely affected by gambling. These include a text based Live Advice Helpline, online groups and forums, an app containing information about playing responsibly and further support agencies (search ‘Gambling Therapy’ in Google Play or the Apple Store to download it), and a hostel for compulsive gamblers who need counselling and rehabilitation in a residential setting.
To contact them, phone 01384 241292 or email firstname.lastname@example.org. You can also find more information on their website, GamblingTherapy.org.
National Problem Gambling Clinic – Providing family therapy, the clinic helps family members to help each other, so they can gain new perspectives and find new solutions to the difficulties they are experiencing. More information and details on how to access this service can be found here: www.cnwl.nhs.uk/services/mental-health-services/addictions-and-substance-misuse/national-problem-gambling-clinic
Gamstop - If you are thinking of self-excluding from Lucky VIP, we would also encourage you to consider extending your self-exclusion to other gambling operators via GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, please visit Gamstop.co.uk.
RESPONSIBLE GAMBLING TOOLKIT
We have a range of tools to help you manage your gaming safely:
Once your self-exclusion period has ended, you can request to reopen your account if you wish to. To do this, please contact our Customer Support team. They will forward your request to our Safer Gambling team, who will contact you within 3 working days and ask you to complete a questionnaire. This enables them to assess your request and ensure it is safe for you to reopen your account.
We will take all reasonable measures to ensure compliance with our responsible gaming self-exclusion policy and that a player does not receive any marketing material from us whilst self-excluded. However, you may still receive promotional/marketing material for up to 21 days after your account has been closed if you self-exclude after a campaign has launched. We also cannot be held liable if you receive any 3rd third party affiliate marketing, which remains beyond our control.
Whilst we have robust measures in place to block self-excluded players registering new accounts, we bear no responsibility or liability whatsoever if a player continues to deposit and wager using additional previously undisclosed accounts or if they open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. It is also the responsibility of players not to attempt to get around their self-exclusion by registering a new account using different personal details.
You may also want to “unfriend” and / or “un-follow” yourself from any social media accounts for us or any other gambling sites, to try to avoid seeing gambling-related posts and marketing during your self-exclusion period.
For more information on the term and conditions related to self-exclusion, click here.
Here’s how to use these tools:
Net Deposit Limits
You can choose to set a Net Deposit Limit in the Cashier. This limit caps allows you to pick the net amount daily, weekly or monthly – the choice is yours.
Your Net Deposit is the difference between your deposits and your withdrawals i.e. if you deposit £20 and then go on to withdraw £15, your Net Deposit would be £5.
To set a Net Deposit Limit, go to the ‘My Limits’ tab in the cashier.