Frequently asked questions - LuckyVIP.com
1. REGISTERING AT Lucky VIP
Lucky VIP, unlike other sites, is completely integrated into the main website so there is no need to download any software. Feeling lucky, got that Vegas feeling? Well you can enjoy playing at Lucky VIP 24-7 from your PC, mobile or tablet.
In order to register your account, please click on the Join Now button at the top of the homepage and complete the form. Should you have any problems please contact our friendly Support staff (support@LuckyVIP.com) who will be happy to assist.
2. WHAT DOES FLASH MEAN FOR MY ONLINE GAMING, AND WHAT DO I NEED IN ORDER TO PLAY?
Flash enables us to have an entire suite of games available to you without the need to download any software. All of our games are launched and played on in our website so you can play on Lucky VIP no matter which PC you are using provided you have your log-in details to hand.
In order to play on our flash games you will need the latest version of Macromedia Flash installed on your computer.
3. CAN I PLAY FOR FREE?
On the majority of our games you will be able to play for fun, but you will need to have an account registered with Lucky VIP in order to be able to access our complete game lobby.
Playing for fun will not earn you any points, nor will you be able to take part in many of our exciting promotions, so while you may spin and win in fun mode, you will certainly spin more and win more playing for real.
4. AM I OLD ENOUGH TO PLAY AT LUCKY VIP?
At Lucky VIP we accept players who are over 18 years of age, provided that this is the minimum age requirement for online gaming within your jurisdiction. Regrettably we also have some jurisdictions where we are not able to accept players from, please refer to our Terms and Conditions for more information.
5. DEPOSITING FUNDS
By depositing into your Lucky VIP account you will become a funded player and unlock a host of extra promotions and functions inlcuding our loyalty points.
In order to help you make the most of your Lucky VIP account, we have a host of deposit methods at your disposal. Please look at our Banking Page for the method that best suits your needs.
6. CAN I REGISTER A CARD AT Lucky VIP THAT IS NOT MINE?
Lucky VIP does not allow players to register or deposit using cards where they are not the signatory. These measures are in place to protect all of our players and their accounts. Should another person wish to play on Lucky VIP from your PC then they are welcome to open an account for themselves.
7. SECURITY AND PRIVACY
At Lucky VIP we take security very seriously. In order to make any transaction on your account you will need your username and password. We then use a secure data transfer during all transactions to prevent any information being supplied to a third party.
8. WITHDRAWING FUNDS
A player can withdraw any amount available on his cash balance. All withdrawal requests will be subjected to checks as laid out in our Reservation of Rights.
9. WHAT IS VERIFICATION?
We must ensure that our customers are aged 18+ and are who they say they are for Customer Due Diligence. We take this responsibility very seriously and may ask you to securely send verification documentation such as ID, and proof of address and source of income. Please visit our Player Verification page and Account Verification page for more details.
10. CAN I OPT OUT OF RECEIVING OFFERS VIA POP-UPS ON THE SITE?
Yes, you can. Simply contact customer services to request this. This may take up to 3 business days to take effect.
11. HOW MUCH DOES IT COST TO PLAY?
Each of our games has their own coin sizes and minimum bets. In order to help you with this we have placed the minimum bet in local currency for each game in its respective lobby. Many of our slots even have a 1pence bet, so everyone can play and win!
12. HOW DO I KNOW WHICH PROMOTIONS I AM ELIGIBLE FOR?
Once you log into your Lucky VIP account, you will be able to access the “My Account” section. Within this we not only have displayed the promotions you are currently eligible for but also some of our special promotions. In addition to special targeted promotions through the “My Account” page and emails/sms' you receive, we host promotions all the time so please regularly check out our Promotions section for complete details on what they are and how to qualify!
13. HOW DO I BECOME A VIP?
At Lucky VIP we like to think of all of our players as VIP’s and have made a Loyalty program that will not only reward our amazing members (you) for their spins but also the amount of time spent on the site. Take a look at our VIP Page for more information on how to enter our VIP club and what additional rewards it will unlock!
14. HOW DO I CONTACT SUPPORT?
Our Support team are always on hand to help via live chat, email or telephone. Please choose the method of communication you feel most comfortable with. Our support page (support@LuckyVIP.com) has all the details of how to get in touch with us.
Lucky VIP support is available 24/7 for your convenience.
15. WHAT HAPPENS IF I LOSE CONNECTION DURING A GAME?
Should you lose connection to our gaming server during a game it will refresh your credit balance with the outcome of the bet. This means you will never lose out on a win.
16. WHY CAN I NOT PLAY ON PROGRESSIVE JACKPOT GAMES
At LuckyVIP.com we pride ourselves in providing the best and biggest Progressive Jackpot games available online. These games however can only be played by players who have made a real money deposit on their account. Once you have made your first deposit you will be able to enjoy our Progressive Jackpot games and perhaps be our next big winner!
17. DEPOSIT LIMITS
Should players wish to establish deposit limits on their account with LuckyVIP.com, please contact our Customer Service Department who will happily assist with your query. Limits can be set Daily, weekly or monthly.
18. ASSOCIATED COMPANIES AND SISTER SITES
Lucky VIP Casino is operated by Daub Alderney and part of the Stride Gaming Group. See all brands within the group here.
The Group includes the following companies:
- Stride Gaming Plc ('Stride') which is the holding company
- Daub Alderney Limited ('Daub')
- Stride Together Limited
- Think Beyond Media Limited
- 8Ball Games Limited
- Stride Investment Limited
- Spacebar Media Limited
- Aspers Online Limited
- SRG Services Limited
- Netboost Media Limited
- Baldo Line
- Passion Gaming Private Limited
- Infiapps Limited
The Group's Trusted Partners are:
- 888 UK Limited
- Cozy Games Pte. Limited
- Jumpman Gaming Limited
- Nektan Limited
- Aspers Group Limited
19. WHAT IF MY QUESTION IS NOT ANSWERED IN THE FAQ’S?
We would be happy to answer any questions you may have. Please contact our friendly support team (support@LuckyVIP.com) with your question at any time.
20. Where do I play my bonus?
Bonuses are assigned to specific games that you can play them on. Open an eligible game and the bonus will show in your balance. Go to My Account > Account Activity > Promotions for more details on the bonus including full details of where you can play them.
21. How much do I have to wager / how much am I left to wager?
All information on how much wagering is left on bonuses or spins is available in the My Account section, as above.
22. Where can I find my free spins?
There are different types of free spins and they are only eligible to be played on selected slots. If they are playable on Exclusive Slots, they can be played on all slots in our Exclusive Slots tab, excluding progressive slots. These spins will always show in your Free Spins balance.
NetEnt spins are allocated only to slots by the game provider, Netent. These could be available on all Netent games OR selected slots, depending on the offer. NetEnt Free Spins do not appear in your spins balance. Only when you load an eligible NetEnt slot, will you be prompted to play your free spins.