5.1 Deposit Limits
Players are given the opportunity to set an initial deposit limit prior to making their first deposit into their Player Account. Should players wish to change the deposit limits on their Player Account with us, they can do so by accessing the Responsible Gaming tab in the cashier which is signposted upon registration or by contacting our Customer Service department. Limits can be set daily, weekly or monthly.
5.2 Self-Imposed Deposit Limit
A player is allowed to set self-imposed deposit limits at LuckyVip.com as set out in our Responsible Gaming policy. Player-led deposit limits are only increased after a cooling-off period of 24 hours has elapsed and only once the player has taken positive action at the end of the cooling off period to confirm his/her request. Deposit limits reductions are usually implemented upon request however changes could take up to 24 hours from the request being received to be applied to the relevant Player Account.
Players can also implement deposit limits across all their accounts which are operated under Daub Alderney by contacting our 24/7 Customer Support team on 0800 901 2512 (Freephone) or 0203 700 1158 (Landline) or by emailing [email protected]. Our Customer Services staff will be happy to provide any further information required.
We reserve the right to agree or to refuse any request for an increase in or the removal of self-imposed deposit limits. We reserve the right to ask for documentary evidence for player identification and/or source of funds or wealth information before processing any request to increase or remove any self- imposed deposit limits. Players can either impose their own financial limits or choose to activate the house limits which will be the default limits assigned upon registration. We may change the house limits at its own discretion. For more information, please contact the Customer Service Team.
5.3 Withdrawal Limits
A player can withdraw any amount available on his cash balance. All withdrawal requests will be subject to checks as laid out in point 11.5 and 11.8. Should you have any queries regarding your withdrawals please contact: [email protected]
5.4 Take a Break
Players have the option to request to “Take a Break” at any time. Players can contact the Support Team and request to “Take a Break” for the following
- 24 hours
- 48 hours
- 7 days
- 1 month.
Once the “Take a Break” period has lapsed, the Player Account will be re-opened and the player will be sent a notification by e-mail. During a “Take a Break” period, customers cannot re-open their Player Account.
If players would like a longer “Take a Break” period (up to a maximum of 6 weeks), they can contact the Support Team on 0800 901 2512 (Toll Free) or 0203 100 5140 (Landline) or by emailing [email protected].
Any player who wishes to restrict himself/herself from gambling at LuckyVip.com can make use of our self-exclusion policy at any point in time. Upon such a request from a player, we shall close the player’s Player Account on all sites operated by Daub Alderney. The period of self-exclusion shall be for a minimum period of 6 months up to a maximum of 5 years. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months. During an exclusion period, the account cannot be re-opened for any reason. A player can self-exclude at any time by contacting our 24/7 Customer Support team on 0800 901 2512 (Toll Free) or 0203 700 1158 (Landline) or by emailing [email protected] with the player’s username and registered email details of the account which is to be closed .We will retain records relating to all self-exclusions for as long as is needed to enable our self- exclusion procedures to be implemented.
A self-exclusion can be activated immediately without any cooling-off period. However, if a player wishes to consider the self-exclusion further (for example to discuss with problem gambling groups) the player may return at a later date to enter a request for a self-exclusion.
Upon self-exclusion, subject to our compliance with all applicable laws and regulations, and provided that there has been no breach by the player of these terms and conditions, all remaining real money balances less any active bonuses, will be transferred to the player's bank card, bank account or transferred to any other payment method which we make available. Upon self-exclusion all future wagers, loyalty points, bonus funds and entries in any promotions will be forfeited. These will not be reinstated if the Player Account is reopened after the self-exclusion period.
Player Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion period has expired. Upon expiry of the self-exclusion period a player may request to re-open a closed Player Account by contacting our 24/7 Customer Support team on free phone0800 901 2512 (Toll Free) or 0203 700 1158 (Landline) with the details of the Player Account to be re-opened. When a request to re-open is made, a player will need to wait for a 24-hour cooling off period before that the Player Account can be re-activated. We will take all reasonable steps to ensure that whilst a player is self-excluded and after the self-exclusion period has lapsed, the player does not receive any marketing material from us.
A self-excluded player accepts that we have no responsibility or liability whatsoever if the player continues to deposit and wager using other Player Accounts that have not been disclosed to us or that have been opened using different details or if the player successfully opens up a new Player Account with different personal registration information.
If required, software is available to prevent an individual computer from accessing gambling internet sites. You can find more information on this at www.cybersitter.com and www.netnanny.com.
For more information, please refer to our Responsible Gaming Page.
5.6 Game Session Reminders
Players have the option to set a game session reminder and select a frequency at which the reminder will appear during their gaming sessions before commencing game play. Game session reminders will take into account real money bets only. Players can set their session reminders by visiting the Responsible Gaming Page.
5.7 Getting Help
We want you to enjoy your time on the site, and as such encourage you to gamble responsibly while on LuckyVip.com.
Please ensure you establish your deposit limits before you begin gaming, and you should never gamble if it interferes with your daily responsibilities or your recovery from any dependency.
LuckyVip.com support the work of Gamcare, the national resource for gambling related problems, educational resources and training to ensure gaming remains a positive experience.
Gamcare can be contacted through their website: www.gamcare.org.uk or on 0808 8020 133.
If you feel you have a gambling problem, please ask yourself the following questions, the more you answer "yes" the more likely it is you have a gambling problem:
- Spending more money and time on gambling than you can afford.
- Finding it hard to manage or stop your gambling.
- Having arguments with family or friends about money and gambling.
- Losing interest in usual activities or hobbies like going out with friends or spending time with family.
- Always thinking or talking about gambling.
- Lying about your gambling or hiding it from other people.
- Chasing losses or gambling to get out of financial trouble.
- Gambling until all of your money is gone.
- Borrowing money, selling possessions or not paying bills in order to pay for gambling.
- Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz.
- Neglecting work, school, family, personal needs or household responsibilities because of gambling.
- Feeling anxious, worried, guilty, depressed or irritable.