As a responsible operator, we at LuckyVIP.com ask our players to provide us with documentation once they’ve reached a certain level of activity in order to verify their account.
What does verifying my account mean?
Verifying your account means you have provided us with documentation that shows your income can support your activity.
Why we request this documentation.
The safety and security of our players is very important to us. By providing us with these account verification documents, it helps us to know that our players can support their gaming activity.
This is in line with UK legislation to which all UK operators must adhere and which, as a socially responsible business, we fully support.
Which documents can I send to verify my account?
If we have requested documents from you to verify your account, please provide us with at least ONE of the following:
- A copy of a recent bank statement (from the last 3 months) – don’t worry, we only need to see certain information, everything else can be hidden - See example
- A copy of a recent pay slip/pension statement (from the last 3 months) - See example
- A copy of a Trust deed clearly showing a consistent entitlement to funds
- A copy of an account statement showing funds recently won from another company
- Dated proof of an award/payment made to you
- Other clear evidence that would support "affordability" in relation to your playing with us.
If you wish to send us a bank statement, we only require it to show your all sources of income for the month and your full name and address – all other personal/individual transaction data, account numbers, etc, can be hidde - See example
You can scan/photograph these documents and send them to us at verify@LuckyVIP.com. If you are unable to send your documents via email, you can post them to us at the following address:
PO Box 66731
Rest assured, these are both secure mailboxes, so your documents are completely safe and treated in accordance with the Data Protection Act 1988. Once your documents are received, our team will treat your information with the strictest confidence and it will not be shared with any third parties.
If you need any help with this, our Customer Support team are here to assist you 24/7.
What will happen if I don’t verify my account?
If you have been asked to verify your account and are unwilling or unable to do so, then you will not be able to continue playing on our site and your account will be closed.
However, if at any point in the future you wish to provide us with this documentation, we will be happy to welcome you back to our site.
My account has been temporarily closed – why is this?
Occasionally, we may temporarily close your account if we have requested account verification documentation from you and haven’t received a response. However, this is easily rectified – once you send us the required documents and these are verified, we will re-open your account and you will be able to resume your normal playing activity.
I’m still not sure about this. Who can I talk to about it?
If you have any further questions about this process, please don’t hesitate to contact Customer Support.
Where can I find more information?
You can find more information about the Customer Due Diligence process at www.gamblingcommission.gov.uk.